FAQs
Frequently Asked Questions đ
Everything you need to know about finding your fit, applying your nails and shopping Snazzi Pink.
Snazzi Fitâ˘
How do I find my Snazzi Fit�
Measure the widest part of your thumbnail from sidewall to sidewall in millimeters. Follow our Snazzi Fit⢠Guide, then compare your measurement with the fit information listed on each product page.
Why do you measure the thumbnail?
Your thumbnail gives us a reliable starting point for identifying your overall size group. Product listings also include available width, length, curvature, shape and construction details.
What if Iâm between sizes?
Size up. A nail that is slightly wider can be gently filed along the sidewalls. A nail that is too narrow may leave gaps or lift prematurely.
What if my nails still donât fit?
If you measured with our Snazzi Fit⢠Guide before ordering and an eligible set still doesnât fit, contact us within 14 days of delivery. Include your order number, a clear photo of your thumbnail measurement and details about which nails did not fit.
Eligible orders receive one free fit correction under the Snazzi Fit⢠Promise. See our Return and Refund Policy for complete terms.
Products and Collections
What is the difference between Everyday, Boutique and Handmade Nails?
Everyday Nails are lightweight, wearable styles for daily slay.
Boutique Nails feature elevated designs, statement details and more dramatic finishes.
Handmade Nails are artisan sets finished by hand with Salon Strong construction. They may include crystals, pearls, charms or other hand-applied details.
What are Custom Fit nails?
Custom Fit collections are offered in specific fit categories to help customers shop closer to their actual measurements. Custom Fit does not mean that every nail is individually commissioned unless the product listing specifically says so.
Do you sell press-on toenails?
Yes! Shop Snazzi Toes for press-on pedicure sets. We also offer matching nail-and-toe sets in select designs.
Do your sets include application supplies?
Every nail set includes a Snazzi Prep & Slay Kit with the essentials needed for application. Review the individual product listing for the exact contents included with your set.
Will the colors look exactly like the pictures?
We work to photograph products accurately, but colors may appear slightly different depending on lighting, screen settings and device displays. Handmade details may also vary slightly, making each artisan set uniquely Snazzi.
Application and Wear
How long do Snazzi press-on nails last?
Typical wear time is:
- Nail glue: approximately 7â14 days
- Jelly adhesive tabs: approximately 1â3 days
Wear time depends on preparation, application, lifestyle and exposure to water.
How do I make my press-ons last longer?
Prep is 80% of the battle. Wash and dry your hands, push back the cuticles, lightly buff the natural nails and clean each nail with an alcohol wipe. Apply the correct size without touching the adhesive, press firmly for 30â60 seconds and avoid water for at least one hour.
Should I use glue or jelly tabs?
Choose nail glue for longer wear. Choose jelly tabs for shorter wear, special events or easier reuse.
Can I file my press-on nails?
Most sets can be gently filed along the sidewalls or free edge. Avoid filing across crystals, charms or decorative finishes. Major alterations may affect the design or durability.
Can I reuse my nails?
Many sets can be reused when removed carefully and cleaned properly. Reusability depends on the adhesive, removal method, construction and condition of the set.
Handmade and embellished sets should be removed with nail debonder only. Soaking may loosen crystals, pearls or 3D artwork.
Safe Removal
How do I remove my press-on nails safely?
Never force, pull or pop a nail off.
For standard sets, soak your nails in warm soapy water, apply cuticle oil and gently work around the edges with a cuticle stick. Continue soaking if you feel resistance.
You may also apply nail debonder around the edges, wait 30â60 seconds and gently loosen the nail. Reapply as needed.
How do I remove Handmade or embellished sets?
Use nail debonder only. Soaking may loosen hand-applied artwork and embellishments. Visit our How to Apply & Remove page for the complete Snazzi Safe Removal System.
Orders and Shipping
How quickly will my order ship?
Orders are normally processed within two business days. Business days do not include weekends or holidays.
Handmade and corrected Custom Fit replacements may require additional production time when noted.
How will my order be shipped?
Orders ship through USPS with tracking. Shipping rates are calculated at checkout. Youâll receive an email with tracking information when your shipping label is created.
Where do you ship?
We currently ship within the United States.
Can I change my order or shipping address?
Contact us as soon as possible. We can make changes before your shipping label is created. Once the order has shipped, we cannot change its address or contents.
Do you offer local pickup?
Local pickup may be available for eligible orders when shown at checkout. Please wait for your âReady for pickupâ notification before arriving. Contact us if you have questions about pickup availability.
What if my tracking says delivered, but I donât have my package?
Allow 24 hours because carriers occasionally scan packages before delivery. Check the delivery area and ask household members or neighbors. If it still hasnât arrived, contact us and weâll help you review the tracking information.
Returns and Order Problems
Can I return a nail set?
Unopened and unused sets in their original sealed packaging may be returned within 14 days of delivery. Customers are responsible for return shipping unless the product arrived damaged, defective or incorrect.
Contact us for approval before mailing a return. See our Return and Refund Policy for complete details.
Which products are final sale?
Opened or used sets, Handmade sets, Custom Fit sets, Pop-Up Shop exclusives, clearance products, gift cards and items marked âFinal Saleâ cannot be returned.
Eligible Fit Promise, damaged, defective and incorrect-item claims are handled separately.
What if my order arrives damaged or defective?
Contact us within seven days of delivery with your order number and clear photos. For shipping damage, please contact us as soon as possibleâpreferably within 48 hoursâand include photos of the packaging, mailing label and damaged contents.
What if I receive the wrong item?
Contact us immediately. Weâll send the correct item at our expense. If the unopened incorrect item must be returned, weâll provide the return label.
Pink Friday and the Pop-Up Shop
What is Pink Friday?
Pink Friday is new-drop day! New nail styles arrive every Friday so you can shop the latest releases heading into the weekend.
What is Pink Weekend?
Pink Weekend is our Saturday-and-Sunday shopping event featuring special market-style pricing in the Online Pop-Up Shop.
Is the Online Pop-Up Shop only open on weekends?
No. The Online Pop-Up Shop is available throughout the week. Pink Weekend pricing and promotions are offered on Saturday and Sunday when announced.
Are Pop-Up Shop items final sale?
Yes. Pop-Up Shop exclusives are final sale unless an eligible Snazzi Fit⢠Promise, damaged, defective or incorrect-item claim applies.
Subscriptions
Is the Snazzi subscription available now?
Subscriptions are coming soon. Three membership tiers are being developed with customer-selected sets, Snazzi Fit⢠guidance, a full-size debonder, a monthly gift, free shipping and additional benefits based on the selected tier.
How can I receive subscription launch updates?
Join the Subscription Waitlist for founding-member access, introductory launch pricing and priority selection when membership opens.
Markets, Events and Partnerships
Where can I shop Snazzi Pink in person?
We appear at select markets across the Carolinas. Follow our announcements and social pages for upcoming locations and dates.
Do you offer nail parties or event services?
Yes. Contact us with your date, location, estimated guest count and the type of event youâre planning.
Do you accept wholesale inquiries?
Yes. Use our Contact Us page and select Wholesale Inquiry. Include your business name, location and the products youâre interested in carrying.
How do I ask about the Snazzi Creator Program?
Submit an inquiry through our Contact Us page and select Creator Program. Include links to your social platforms and a short description of your content.
I still need help. How do I contact you?
Visit our Contact Us page and select the topic that best matches your question. Include your order number when contacting us about an existing purchase.