Refund policy

Returns & Refunds 💖

Because press-on nails are personal-use products, we can only accept returns of unopened and unused sets in their original sealed packaging. This protects every Snazzi customer—we’ll never send you a set that has been opened or previously handled.

Return window: Contact us within 14 days of delivery.

Eligible condition: Items must be unopened, unused and returned with the original packaging and seal intact.

Return shipping: Customers are responsible for return shipping unless the item arrived damaged, defective or incorrect. We recommend using tracked shipping because returned items remain the customer’s responsibility until delivered to us.

Refunds: After your return is received and inspected, we’ll notify you whether it has been approved. Approved refunds are issued to the original payment method. Original shipping charges are nonrefundable unless the order arrived damaged, defective or incorrect. After processing, your bank may take up to 10 business days to post the refund.

How to start a return: Contact us through our Contact Us page with your order number before mailing anything. Returns sent without prior approval cannot be processed.

Items That Cannot Be Returned

The following are final sale:

Opened or used nail sets
Handmade sets
Custom Fit sets
Pop-Up Shop exclusives
Clearance items and products marked “Final Sale”
Gift cards

Final-sale status does not prevent an eligible claim under our Snazzi Fit™ Promise or our damaged, defective or incorrect-item policy.

Opened your set and it doesn’t fit? Don’t worry—that isn’t a standard return. That’s where our Snazzi Fit™ Promise comes in. 💖

The Snazzi Fit™ Promise 📏

We built an entire measurement system to help you find nails that truly fit. If you measured with our Snazzi Fit™ Guide before ordering and your eligible set still doesn’t fit, we’ll help correct the size—and you may keep the original set.

How It Works

Your order number
A clear photo of your thumbnail being measured across its widest point, following our Snazzi Fit™ Guide
The names of the nails that didn’t fit
Whether each nail was too narrow, too wide or left sidewall gaps

After reviewing the information, we’ll send the corrected size in the same design when available. If that design is unavailable, you may choose an available replacement of equal value.

Fit Promise Details

One fit correction per order
The Fit Promise provides a size correction, not a refund
Eligible replacements ship free
Design availability is not guaranteed
The promise applies when the Snazzi Fit™ Guide was followed before ordering

Why the measurement photo? It helps us determine whether the issue is width, sizing or curvature so we can provide the right solution. Either way, the goal is the same: nails that fit. That’s the whole point of Snazzi. 💖

Damaged, Defective or Incorrect Items 💎

Manufacturing defect: If your set arrives with a broken nail, finish flaw, missing piece or loose embellishment, contact us within 7 days of delivery. Include your order number and clear photos. Please keep the product and packaging until we complete our review. We’ll provide an appropriate replacement, store credit or refund.

Damage during shipping: Contact us as soon as possible—preferably within 48 hours of delivery—and include photos of the mailing package, shipping label and damaged contents. We’ll make it right while handling the carrier claim.

Incorrect item: If we shipped the wrong item, we’ll send the correct one at our expense. If the unopened incorrect item needs to be returned, we’ll provide and pay for the return label.

Questions? 💖

Visit our Contact Us page and include your order number so we can assist you quickly.